An experienced Program/Project Manager, I am comfortable sporting a variety of [ever changing] hats affording me the opportunity to get my job done while making clients happy with the end products delivered to market.
I am a Certified Scrum Master and currently pursuing Certification as a Diversity and Inclusion Professional at Cornell University.
My process is Agile and iterative, sense of humor available on tap and delivery of formal project methodology vs. necessary flexibility is strikingly well balanced!
Sitecore Customer Experience Leader
Mohawk Industries | Calhoun, Georgia
February 2019 – Present
Customer Experience Leader planning, delivery and outcomes of the overall Sitecore Experience Personalization program. Informing all aspects of the marketing, operational technology context marketing effort. Worked with Digital stakeholders to define project plan/timelines, program objectives, KPIs, business requirements, internal resource needs and development partnership engagement. Implemented best practices and training to increase internal resource knowledge and support Sitecore Experience program improvements. Provided readiness assessment planning and 8.2 to 9.0 platform upgrade support for three (3) Mohawk properties.
Senior Program Manager – Sitecore Experience CMS
Cruise Lines International Association | Washington, District of Columbia
April 2018 – January 2019
Supported 600 page site redesign and legacy platform migration to Sitecore Experience 8.2. Fiscal Management 2.2M. Sitecore Experience CMS development resource team management. Client engagement and communications; vendor management. Business/Functional Requirements gathering and end-to-end testing. Pre-migration planning, checklist development, readiness assessments, team preparation, plan/implementation modeling. Defined Sitecore User Experience, Taxonomy, template design and content build. Established internal protocols and contributed to process improvements.
Taos County Municipal School District | Taos, New Mexico
August 2014 – December 2018
Consulted to identify and implement DE&I initiatives to improve the cultural competency of TMSD administrators, teachers, students, staff and volunteers. Socratic seminar facilita- tion, professional development and diversity training. Change Management to encourage organizational accountability and foster a more equitable and inclusive learning environment. DE&I Advisor advisor to Superintendent Dr. Lilian Torrez. Reading to End Racism program oversight and student engagement coordinator. Provided DE&I recommendations to TMSD Strategic Plan and professional development curriculum.
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